All our homes are near to regular bus routes and within easy reach of the City Centre, shops, leisure facilities and other amenities are all within walking distance.
There is a dedicated Support Worker in each home every weekday. Staff are not present in the homes during the weekends or overnight, although we do have an out of hours emergency advice line.
Our homes are fully furnished but residents are welcome to bring any personal belongings which will reasonably fit in their room.
All food is provided, but residents prepare their own breakfasts and lunch and are encouraged to help prepare the main meal of the day. We are able to cater for special dietary requirements.
Residents are responsible for keeping their own rooms clean and tidy and for helping to take care of the communal areas.
Applications are carefully considered and applicants will be invited to visit before they make a final decision as to whether they would like to move in.
What is it like living in Norton House?
We asked a couple of Norton House residents to share their experiences of living at one of our homes, this is what they said:
“I have been at Norton House for approximately two years. When I first came I wasn’t very confident. Norton House has built my confidence up. I now feel like I am part of a family. They have made me feel comfortable, settled and safe.”
“When I first came to Norton House I wasn’t doing anything. Now I do voluntary work with a view to doing paid work. Also I go to Mental Health Groups. I get on really well with the other residents and staff; I have made lots of friends. I am eating well, I cook, do my own laundry as well as go into town. It’s good that Norton House is near town. “
“Moving into Norton House has changed my life in many ways, all for the better as far as I am concerned. Over the year I have been here, I have gone on a number of day trips arranged by them as well as the Norton House holiday and Christmas party. I would not have done any of these things a year ago, as anyone who knew me will confirm.”
Norton House regularly conducts surveys to ascertain the views of Service Users. Our survey allows Service Users to provide feedback on a range of areas such as: accommodation, support, catering, noise, smoking, location, security, comments suggestions and complaints and consultation and participation.
Apply for Accommodation
If you, or someone you know would like to make a referral to Norton House, you will need to meet the following criteria:
We do not generally have the skills or resources to meet the needs of people with the following:
If you wish to apply for accommodation with Norton House, or you wish to apply on someone’s behalf, you will need to fill in one our application forms which can be downloaded below , or for a hard copy please contact us on 0116 2538541. Please note that the document needs to be printed out so that the applicant’s signature can be obtained.